90 days at home · 3-year warranty
Refund policy
The short version
- 90 days at home, counted from the day your complete set arrives.
- Not right for you? Money back.* Any reason, including a change of mind. We pay the return postage.
- A fault within three years means a brand-new complete set, posted before you send the old one back, with the freight paid both ways.
- None of this reduces your rights under the Australian Consumer Law.
The 90-day trial
Your 90 days start the day your complete set is delivered. Not the day you order, and not the day we post it, so the wait never eats into your trial.
If they are not right for you, for any reason, send them back inside those 90 days for your money back. A change of mind counts. You do not have to explain, and we pay the return postage.
One piece of advice rather than a rule: give them a fair go. Ears usually take a couple of weeks to get used to hearing detail again.
How to send them back
- Tell us, any time within the 90 days. Call 0485 028 699 or email hello@clarionhearingaids.com with your name and order number.
- We send you a prepaid return label. Pack both hearing aids, the charging case and the cable, attach the label and drop the parcel at your local post office. It costs you nothing.
- You get your money back.* Once your complete set is back with us, the refund goes to the way you paid: card, Apple Pay, Google Pay, PayPal, Afterpay or Zip.
| One complete set | Your money back, to the way you paid.* |
|---|---|
| If you bought two complete sets | Return one complete set or both. You get your money back for each complete set you return. |
If something is wrong with them
Arrived damaged, or not working? Tell us and we send a brand-new complete set, with the freight paid both ways. That is covered from the first day.
A fault within three years of delivery means a brand-new complete set. Not a repair, and not a refurbished unit. Call or email and your replacement goes out by Express Post. There is no charge to make a claim.
Advance replacement. We post your brand-new complete set first, with a prepaid return label in the box. You send the faulty set back once the new one has arrived, so you are never without them.
Every complete set comes with a signed Certificate of Warranty showing your serial numbers, the day your complete set arrived and the day the warranty runs to. See the certificate (PDF).
The warranty runs from the same delivery date as the trial, and keeps going after the 90 days end.
What the warranty does not cover
- Physical damage, and water or moisture damage
- Misuse, or unauthorised repair
- Loss or theft
- Consumables that wear out in normal use: ear tips, wax guards and cleaning tools. Just ask and we replace them free.
Changing or cancelling an order
If your complete set has not been posted yet, call or email and we will change the order or cancel it. Orders placed before 2pm AEST usually leave North Wollongong the same day, so the sooner the better.
If it has already been posted, nothing is lost. Once it arrives, the 90-day trial covers a change of mind.
Your rights under the law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The 90-day trial and the 3-year warranty are extra promises from us. They sit on top of these rights and never replace them.
Talk to us
Call or email, whichever suits you.
Clarion is run by Michael Tuck, ABN 24 669 389 835, North Wollongong NSW 2500.
← Back to Clarion* Refunds. Your refund is guaranteed. Return postage is on us. Once you post your set, it can take up to 2 weeks to reach us. After it arrives, please allow up to 5 weeks for your refund to be processed and returned to the way you paid (card, Apple Pay, Google Pay, PayPal, Afterpay or Zip). These timeframes apply to returns under the 90-day trial and don’t affect your rights under the Australian Consumer Law.
Sanitisation fee. A $238 sanitisation fee is taken from every refund for a returned set, to cover sanitising the returned hearing aids. It does not apply when a set is faulty: your rights under the Australian Consumer Law are never reduced.